Supervisory Skills Webinar Series:
Part 3: The Good, the Bad and the Ugly: Dealing with Difficult Behaviors and the Conflict They Sometimes Cause

In this session, we will study four of the behaviors we all try to avoid – tanks, snipers, whiners, and grenades. We’ll find out why they do what they do and how we should – or shouldn’t – react to them. How can we communicate with them more effectively? And in case conflict creeps onto the scene, we will learn how to be an example to others, as well as specific tips on how to help others deal with conflict. These topics aren’t what we think of as “fun topics” – but if we handle them well, our workplace will be more fun. Don’t miss this opportunity to learn how to deal with some of the “negatives” more effectively!

Virtual Trainer: Linda Bruno, LIbrary Consultant

See also:

• Part 1: The Art of Delegating, May 2
• Part 2: Creating a Motivating Environment, May 9
• Part 4: And the Good News Is...Learning the Power of Effective Praise, Coaching and Counseling, May 23
• Part 5: Who's Leading and Who's Following? May 30

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• This is a Live Online webinar. You will be emailed access information. 
• Two or more people at the same location may watch this together. Register ONCE under one name, then notify NEFLIN [register@neflin.org] afterwards of who viewed it. Include the name and date of the webinar and the names of the attendees.

Registration
NEFLIN classes are free of charge to Florida Library Staff. Registration is required for all classes, and NEFLIN members get priority.
Cancellation deadline for this webinar is 9 am Monday, May 14. Otherwise, no show fees may apply. See cancellation deadline policy at bottom. See all NEFLIN CE policies at http://www.neflin.org/cepolicies.

NEFLIN Members: Register below. See the NEFLIN Membership List.

Nonmembers:  Florida Library Staff who are not NEFLIN members may register online beginning two weeks prior to the class start date, or they can submit a Nonmember Waitlist Form before the two week point. Out of state library staff should contact register@neflin.org for fees and registration procedures.