Details

Supervisory Skills Webinar Series:
Part 3: The Good, the Bad and the Ugly: Dealing with Difficult Behaviors and the Conflict They Sometimes Cause

In this session, we will study four of the behaviors we all try to avoid – tanks, snipers, whiners, and grenades. We’ll find out why they do what they do and how we should – or shouldn’t – react to them. How can we communicate with them more effectively? And in case conflict creeps onto the scene, we will learn how to be an example to others, as well as specific tips on how to help others deal with conflict. These topics aren’t what we think of as “fun topics” – but if we handle them well, our workplace will be more fun. Don’t miss this opportunity to learn how to deal with some of the “negatives” more effectively!

Virtual Trainer: Linda Bruno, LIbrary Consultant

See also:

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  • This is a Live Online webinar. You will be emailed access information. 
  • Two or more people at the same location may watch this together. Register ONCE under one name, then notify NEFLIN [register@neflin.org] afterwards of who viewed it. Include the name and date of the webinar and the names of the attendees.

Registration
NEFLIN classes are free of charge to Florida Library Staff. Registration is required for all classes, and NEFLIN members get priority.
Cancellation deadline for this webinar is 9 am Monday, May 14. Otherwise, no show fees may apply. See cancellation deadline policy at bottom. See all NEFLIN CE policies at http://www.neflin.org/cepolicies.

NEFLIN Members: Register below. See the NEFLIN Membership List.

Nonmembers:  Florida Library Staff who are not NEFLIN members may register online beginning two weeks prior to the class start date, or they can submit a Nonmember Waitlist Form before the two week point. Out of state library staff should contact register@neflin.org for fees and registration procedures.
 

Registration Option(s)
This event is currently Sold Out.
You may continue to register but your registration will be put on the "Wait List". You will not have to pay anything until the event organizer releases your order from the Wait List. When that happens you will receive an email notification with instructions on completing your registration.
Not Available for Booking
This Event is not accepting online registrations/ticket sales at this time. If you have any questions or feel this is an error please contact the Event Organizer. You may also contact Acteva for more information. To contact Acteva please click on the Contact Acteva link below.
Participant Information
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Date & Time and Location

When

Wednesday, 16 May 2012 2:00 PM - 4:00 PM - (GMT-05:00) Eastern Time (US & Canada)

Where

Live Online: On Your DESKTOP

Event Contact

Patricia Morris

patty@neflin.org

904-278-5620

Our Refund Policy:

NEFLIN Workshops and Webinars: Cancellations must be made no later than 9:00 am two business days prior to the workshop to avoid a no-show penalty. (Example: For a workshop held on Friday cancellations must be received by 9:00 am on the preceding Wednesday.) Cancellations are only accepted via email sent to register@neflin.org or by calling NEFLIN at 904-278-5620. See all NEFLIN Continuing Education Policies at www.neflin.org/cepolicies.

NEFLIN Annual Meeting Cancellation Deadline: If you find that you will be unable to attend the NEFLIN Annual Meeting, you must notify NEFLIN by 9:00 am on Friday, August 30. No refunds after August 30. If your registration is unpaid you will be invoiced for $35. You may send a substitute in your place.

Credit card charges will appear as "Acteva Event Payment" on your credit card statement.

Acteva's Refund Policy:
Acteva provides refunds or issues credit as directed by the organization hosting or sponsoring this event, per their stated Refund Policy (above). Please contact the sponsoring organization for further details. For further questions or clarifications you may contact refunds@acteva.com.
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