Cancellation policy: All cancellations must be made in writing to: Marketing Department UATP 1301 Pennsylvania Avenue, NW Washington, DC 20004 USA Or via email to: marketing@uatp.com. You may cancel one or more delegate place on your booking at any time. If cancellation is more than 31 days before the event date we will at your option accept a substitute at no extra cost (please see substitute section below) or refund 75% of the applicable delegate fee. If cancellation is less than 31 days before the event date a substitute will be accepted but no refund will be given. Failure to attend the event counts as a cancellation. Substitutions: If any delegate is unable to attend we will accept a substitute delegate at no extra cost. Please notify us via electronic mail at marketing@uatp.com of the name, job title, email address & telephone number of both the registered and substitute delegate. Please also advise if a visa invitation letter is required, and whether the substitute delegate has any special dietary or access requirements. Alteration and Cancellation: It may be necessary to alter the venue and content of the event, or the timing of the program. If we cancel the event for any reason, we will make a full refund of any booking fees paid. If we have to alter the date or location of the event this booking will be transferred to the revised date and this Cancellation Policy will apply to the transferred booking.